Senior Securities Transfer Operations Manager

2 weeks ago

Vancouver, British Columbia, Canada TMX Investor Solutions Inc. Full time

Company Overview


TMX Investor Solutions Inc. is a leading global exchange company that powers mission-critical systems, drives global economic advancement, innovation, and growth.


About the Role


This role offers a unique opportunity to lead our securities transfer operations team, overseeing day-to-day functions, providing guidance, and communicating company goals and deadlines.


Key Responsibilities:



  • Supervise, train, lead, mentor, and develop team members
  • Oversight of branch-specific functions and dependencies, including mail and courier lodge, log, and track
  • Operate two distinct record-keeping systems supporting transactions for shareholder clients
  • Process transfers on both systems to register changes in ownership while maintaining segregation of duties
  • Support and coordination for client financing and IPO closings
  • Monitor team performance, create, and report on metrics
  • Delegate tasks, set team goals, and deadlines
  • Oversight of department emails
  • Lead, monitor, and liaise with other branches on workflow completion
  • Handle escalated matters from staff as well as internal and external parties
  • Review, update, and build Desk Operating Procedures (DOP)
  • Perform spot checks on work performed by the team validating strict adherence to Policies and Procedures (P&P)
  • Monthly reporting on processing volume metrics for operations
  • Plan and execute Disaster Recovery and Business Continuity Plan protocols
  • Perform ongoing system testing as required
  • Assist with compiling data required for regulatory filings and obligations
  • Act as backup to other branch leads in an operational capacity
  • Special Projects as required from Senior Management

Requirements:



  • Minimum 7 years' experience in the financial or securities industry
  • Minimum 3-year experience in a previous leadership role
  • Strong experience in the securities industry related to back-office administration
  • Strong interpersonal and communication skills, effectively communicating with peers, senior management, internal, and external stakeholders
  • Ability to optimally coordinate and manage multiple initiatives simultaneously
  • Experience overseeing training plans for staff within the department
  • Experience analyzing staffing needs, employee development, and goal setting
  • Excellent computer skills - MS Office Suite and Google suite of products, and other desktop applications
  • A willingness and ability to adapt to a changing environment and responsibilities
  • Must have a flexible schedule to work overtime as required
  • Completion of Canadian Securities Course and similar courses are preferred but not essential
  • Client Service Orientation: Develops and maintains positive relationships with internal and external clients. Ability to understand clients' needs and develop the appropriate solutions
  • Confidentiality: Show discretion and ability to handle confidential issues
  • Decision & Problem Solving: Strong decision-making and problem-solving skills
  • Independent worker: High level of self-motivation and at ease working independently when necessary
  • Interpersonal skills: Pleasant, diplomatic manner and disposition in interacting with senior management, co-workers, and the general public
  • Organization & Detail Oriented: Strong organizational skills and attention to detail
  • Teamwork: Works well in a team environment, actively contributes to the success of the group
  • Working under pressure: Poised, works well under pressure, and accomplishing short- and long-term deadlines with a heavy workload

What We Offer:


TMX Investor Solutions Inc. offers a competitive salary range of $62,000 - $72,000 per year, along with opportunities for growth, flexibility, and a comprehensive benefits package.


Growth Opportunities:


We believe in fostering a culture of continuous learning and professional development, offering various training programs, and providing opportunities for career advancement.


Benefits:


As part of #TeamTMX, you'll enjoy a wide range of benefits, including flexible work arrangements, generous time-off policies, and access to state-of-the-art technology and resources.

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