Senior Change Management Lead
2 weeks ago
Metrolinx is a leading transportation agency in the Greater Golden Horseshoe region, connecting communities through its GO Transit and UP Express services, as well as the PRESTO fare payment system. The agency is also building new and improved rapid transit systems, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto's subway system.
At Metrolinx, equity, diversity, and inclusion are essential to living our values of serving with passion, thinking forward, and playing as a team. Our OnCorr Change Management Office is seeking a Senior Change Management Lead to lead business process improvement and/or technology projects along with implementation strategies that encourage engagement and change adoption to ensure successful business results.
Key Responsibilities- Compile, interpret, define, and analyze business processes, business requirements, specifications, and other recommendations related to the proposed solution to determine optimal deployment strategy.
- Develop change management strategies based on situational awareness of the business process or technology improvements, and the groups being impacted.
- Develop and implement actionable and targeted change management plans, including communication plans, sponsor implementation roadmaps, coaching plans, and training plans, to support business improvement initiatives.
- Develop and implement structured change management approaches and methodologies to produce successful adoption.
- Lead or participate in project teams implementing the approved solutions, leading the transformation process by using influencing and communication skills to minimize any disruption caused by the change.
- Collaborate with stakeholders to integrate change management activities into overall project plans, working with all staff levels to investigate business activities, exchange information, and coordinate project activities, and working with senior management to clarify direction, report progress, and obtain approvals.
- Influence objectives and methods of business offices throughout the organization, recommending improvement of business processes and functions and changes to business procedures and policies.
- Facilitate the adoption of new or improved cross-functional processes and procedures to realize cost efficiencies, improved customer service, streamline work methods, and reduce errors.
- Completion of a degree in business administration or a related discipline, or a combination of education, training, and experience deemed equivalent.
- Demonstrated years of experience in leading large-scale change initiatives, including building a team's capacity to become high performing, technology projects, business process re-engineering, other organizational initiatives, and establishing and leading a multi-disciplinary working group or project team.
- Demonstrated years of experience in planning and implementing work plans and tactics for communication and engagement, leadership coaching, and knowledge and skill development.
- Change Management or Project Management certifications are considered an asset.
- Ability to manage and minimize disruption caused by business transformation.
- Quantitative and analytical skills, including developing and monitoring of Key Performance Indicators for Change Management initiatives.
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