Senior Support Engineer
1 week ago
We are seeking a Senior Support Engineer to join our team at Trilliant Networks.
About the RoleThis is a full-time position that will work closely with Engineering to understand, isolate, and resolve problems. The successful candidate will be responsible for supporting Trilliant's existing and new customers, maintaining their production environment, and managing their issues based on support level agreements (SLAs).
The ideal candidate will have experience in customer support for production systems, AWS deployment, management, and maintenance. They will also possess knowledge of operating systems such as Unix/Linux/CentOS, use of command line, shell scripting, Python, Java, SQL queries, and databases like Oracle, MySQL, or MSSQL.
Responsibilities- Provide timely and effective support to customers via phone, email, or remote access
- Maintain accurate records of customer interactions and resolve issues efficiently
- Work collaboratively with Engineering to troubleshoot complex technical issues
- Escalate critical issues to ensure prompt resolution
- Manage after-hours and weekend support for select customers
The successful candidate will have strong organizational, time management, and project management skills. They must be able to work autonomously or as part of a local/remote team. A college degree in computer sciences, computer networking, or a related field is required, and certifications in computer fields are highly desired.
Requirements- Experience in customer support for production systems
- AWS deployment, management, and maintenance
- Knowledge of operating systems (Unix/Linux/CentOS)
- Command line, shell scripting, Python, Java
- SQL queries and databases (Oracle, MySQL, or MSSQL)
- Virtual machines environments (VMWare) and system/network administration
- Microsoft Office Applications (Word, Excel, PowerPoint, Visio)
- Strong organizational, time management, and project management skills
Trilliant Networks offers a competitive salary range of $80,000 - $120,000 per year, depending on experience. This is a full-time position with benefits, including health insurance, retirement plan, paid time off, and professional development opportunities.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about technology and customer support, we encourage you to apply for this exciting opportunity.
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