IT Infrastructure Management Specialist
4 weeks ago
We are seeking an experienced IT Infrastructure Management Specialist to join our team at Scotiabank.
Estimated Salary: $80,000 - $110,000 per year
About the RoleThis is a unique opportunity to work with diverse industry leaders and learn from top technology companies around the world.
You will be responsible for managing Discovery & Configuration Management Database (CMDB) in ServiceNow, maintaining information about IT hardware & software assets, and reporting on their value and ownership throughout their lifecycle.
Additionally, you will assist in conducting configuration audits, coordinate with Technical Service Owners to correct issues and identify opportunities for process improvement, and build relationships between assets and ensure the accuracy of Configuration Items (CIs) within the CMDB.
Key Responsibilities- Manage Discovery & Configuration Management Database (CMDB) in ServiceNow.
- Maintain information about IT hardware & software assets.
- Report on the value and ownership of financial assets throughout their lifecycle.
- Conduct configuration audits and coordinate with Technical Service Owners.
- Build relationships between assets and ensure the accuracy of Configuration Items (CIs) within the CMDB.
To succeed in this role, you will need:
- Good communication (verbal/written) and interpersonal skills to build relationships with internal and external business partners and vendors.
- At least 3+ years of hands-on technical experience with ServiceNow Discovery, including service mappings.
- At least 3+ years of hands-on working experience in data reporting with ServiceNow CMDB, Asset Management & Service Catalogue.
- At least 3+ years of hands-on working experience in data reporting with ServiceNow Incident/Problem/Change Management modules.
- At least 2+ years of working experience in performing audits of hardware, configuration items, as needed to maintain accuracy within the CMDB.
- Strong analytical skills to review Discovery patterns and payloads; manage subnets, monitor discovery schedules, maintain discovery schedules and dates.
- Expert level in the use of MS Excel to create/maintain macros, pivot tables, VLOOKUP & formulas.
- Strong problem solving, analytical and excellent attention to detail skills.
- A strong understanding of networking and infrastructure, which includes servers, networking, databases, and cloud services.
- Familiarity with Discovery related technologies, such as Windows Management Instrumentation (WMI), Secure Shell protocol (SSH), Simple Network Management Protocol (SNMP), and REST/RESTful APIs.
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is renovated with a design focus on enabling collaboration through both environment and technology.
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