Customer Service Ambassador

5 days ago


Dorval, Quebec, Canada Starlink Aviation Full time
Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities:
  • Provide top-notch service to customers, ensuring their needs are met and exceeded.
  • Coordinate efficient arrivals and departures of aircraft, ensuring seamless communication with customers and line service agents.
  • Assist customers with various services, including fueling, catering, and hangar space, as well as hotel and transportation arrangements.
Requirements:
  • Previous customer support experience, with a proven track record of resolving complex issues.
  • Fluency in both French and English, spoken and written.
  • Excellent writing and communication skills, with the ability to adapt to new technology quickly.
  • Strong interpersonal and leadership skills, with a passion for innovation and improvement.
Competencies:
  • Courtesy, discretion, and efficiency in customer interactions.
  • Leadership through innovation and a drive to improve.
  • Proactivity and a strong drive to complete tasks.
  • Personal and corporate integrity.
Availability:

Training period: weekdays

Schedule after training: weekend nights

Benefits:
  • Dynamic and experienced team
  • Competitive salary
  • Flexible schedule
  • Free parking
  • Full range of benefits, including assistance programs and telemedicine


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