Technical Support Specialist
1 day ago
We are seeking a highly skilled Technical Support Specialist to join our team at CANUS ADVISORS LTD.
Job Summary:The Technical Support Specialist will provide technical assistance to users experiencing difficulties with computer systems, software, and other technology-related issues. The ideal candidate will have excellent problem-solving skills, a strong understanding of technical concepts, and the ability to communicate complex information in a clear and concise manner.
Key Responsibilities:- Respond to user inquiries and provide technical support via phone, email, or in-person
- Consult technical manuals, guides, and other resources to research and implement solutions
- Provide training and guidance to users on how to use technology effectively
- Collect and maintain a log of problems and solutions for future reference
- Collaborate with other technical support analysts to resolve complex issues
- Bachelor's degree in a related field (e.g. computer science, information technology)
- 5+ years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
English
Work Hours:30-42 hours per week
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