Operations Director
2 days ago
We are seeking a seasoned Director of Operations to lead our hotel's day-to-day operations and drive exceptional guest experiences. As a key member of our leadership team, you will oversee the strategic vision and implementation of our hotel's operations, focusing on Food & Beverage, banquets, and restaurant operations, while providing operational support to the Front Desk, Housekeeping, and Maintenance teams.
Key Responsibilities- Leadership & Strategy: Collaborate with department managers to develop and implement strategies that align with the hotel's business goals, ensuring top-tier guest service and operational excellence.
- Operations Oversight: Lead the day-to-day operations of the food and beverage and rooms divisions, including restaurants and banquets, ensuring seamless service and guest satisfaction.
- Team Development: Drive a culture of performance through recognition, training, mentoring, and coaching programs to develop confident and skilled hospitality professionals.
- Financial Management: Support department managers in managing occupancy, rates, wages, and expenses, while focusing on maximizing financial performance and return on investment.
- Brand Standards: Ensure hotel operations meet brand standards, target guest needs, and promote team satisfaction, in alignment with the hotel's overall strategy.
- Guest Experience: Set and exceed guest satisfaction targets, leading the team by example and assisting with daily operations as needed to ensure exceptional guest experiences.
- Collaboration: Work with the General Manager and Corporate leadership to develop and execute annual plans that drive revenue, guest satisfaction, and team engagement.
- Financial Reporting: Monitor hotel performance against budget and ensure revenue and expense targets are met or exceeded.
- Recruitment & Training: Oversee recruitment, hiring, training, and mentoring of team members, with a focus on career growth and operational excellence.
- Experience: 5+ years in a Director of Operations or senior leadership role within a full-service hotel environment.
- Education: University or College diploma in culinary or hospitality management.
- Certifications: Current Food-Safe and Smart Serve Certifications.
- Skills: Strong leadership, communication, coaching, and problem-solving skills with a hands-on approach to training and team development.
- Experience: Prior experience in a unionized environment is an asset.
- Tech Savvy: Proficiency in Microsoft Office and Hotel Property Management Systems.
- Flexibility: Ability to work nights, weekends, and holidays as needed, including Manager-On-Duty shifts.
- Legal Requirements: Must be legally authorized to work in Canada.
- Opportunity to lead a passionate team in delivering exceptional guest experiences.
- Be part of a forward-thinking and collaborative hotel environment.
- Competitive salary, benefits, and opportunities for career advancement.
Apply today to join our team and take your leadership skills to the next level in a fast-paced, guest-centric environment.
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