Resident Experience Coordinator

2 weeks ago


Port Coquitlam, British Columbia, Canada Nicola Lodge Care Community Full time
Job Summary

We are seeking a highly skilled Resident Experience Coordinator (Social Services) to join our team at Nicola Lodge Care Community. This is a permanent full-time position that requires a strong background in social work and experience in long-term care.

Key Responsibilities
  • Lead the resident move-in, transfer, and move-out process, ensuring a seamless experience for residents and their families.
  • Provide social work counseling services, working collaboratively with the inter-professional team to assess and develop plans of care that meet residents' psychosocial and social needs.
  • Plan, develop, implement, and evaluate individual social work services and support groups to meet the identified needs of residents and families.
  • Support residents and families during advanced care planning and treatment plan conversations, ensuring that their needs are met within the scope of social services.
  • Recruit and supervise social work students' placements, providing guidance and support to ensure a successful learning experience.
  • Respond to and track feedback received in the resident home area/neighborhood, ensuring that it is addressed in a timely manner and resolved to the satisfaction of all parties.
  • Provide reporting and analysis to Leadership and Quality Committee, ensuring that feedback is acted upon and implemented.
Requirements
  • Social Worker registration per provincial legislation.
  • Minimum of three years' experience in healthcare, social services, or a related sector.
  • Knowledge of the Long Term Care Act and Regulations is preferred.
  • Customer service-related experience is an asset.
  • Hospitality and/or sales-related experience is an asset.
  • Strong oral and written communication skills are required.
  • Ability to organize, plan, and delegate responsibilities.
About Us

Nicola Lodge Care Community is committed to providing exceptional care and services to our residents. We are a dynamic and innovative organization that values our employees and strives to create a positive and supportive work environment.



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