Cloud Engineer

5 days ago

Toronto, Ontario, Canada Manulife Full time
About the Opportunity

We are seeking an experienced Cloud Engineer to join our Global Wealth and Asset Management team at Manulife Financial Corporation. As a key member of our team, you will play a crucial role in the successful implementation and support of AWS Connect and Contact Center modernization initiatives.

Key Responsibilities
  • Design and develop scalable and secure cloud-based solutions using AWS native services.
  • Collaborate with cross-functional teams to scope and plan upcoming initiatives and roadmap items.
  • Develop reference architecture and reference implementation patterns for cloud-based solutions.
  • Assist in developing governance processes to ensure alignment of technology projects with the enterprise target state vision.
  • Present architecture and innovative ideas to executive leadership for alignment and key decision making.
Requirements
  • Minimum 3 years of core programming experience in an enterprise environment utilizing Java.
  • Experience with AWS Connect and Contact Center modernization software engineering.
  • Demonstrated experience in designing, coding, testing, and supporting multiple AWS Connect implementations.
  • Proficiency with AWS native services, including EC2, S3, Cloudwatch, Autoscaling, Lambda, Lex, Polly, Kinesis, RDS, Contact Lens, Contact Control Panel (CCP), and DynamoDB.
  • Solid understanding of security protocols such as Oauth2, AuthN/AuthZ.
  • Experience implementing Infrastructure as Code (IaC) and configuration management tools such as AWS CloudFormation, AWS CDK, Ansible, Chef, and Terraform.
  • Knowledge of TekVision or Cyara automated testing of call flows and call experience.
  • Experience in Agile scrum methodologies and experience of working in an Agile team.
What We Offer
  • Flexible work policies and strong work-life balance.
  • Opportunities to learn and grow at every stage of your career.
  • Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

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