Food Service Team Leader

1 month ago


Hamilton, Ontario, Canada Tim Hortons | 1775282 Ont Ltd Full time

At Tim Hortons, our mission is to ensure every guest enjoys a remarkable experience each day, while fostering a safe, inclusive, and respectful workplace that cultivates ownership and essential life skills among our team members.

As a Food Service Team Leader, you will inspire and guide your team to provide outstanding guest service. You will foster a collaborative team atmosphere and manage team dynamics through open communication and empathy. Your expertise and vision will support the Restaurant Manager in operating a thriving establishment.

Your proficiency in training and mentoring a diverse workforce enables you to uphold Tim Hortons' high operational standards. Your commitment to excellence empowers you to strategize and implement initiatives that drive sales and meet financial objectives. You excel in a dynamic environment and look forward to contributing each day.

With 3-5 years of experience in a supervisory capacity within the quick service sector, coupled with your practical skills in recruiting, training, and developing team members, you are well-suited for this position.

What we offer:

  • Comprehensive benefits
  • Flexible working hours
  • Employee meal discounts
  • Competitive pay rates
  • Incentive bonus program
  • Supportive family-like culture

Ideal candidates will:

  • Exhibit a strong passion for guest service and exceptional experiences
  • Value relationship-building with both guests and team members
  • Possess solid operational knowledge
  • Have a keen interest in coaching and mentoring, with the ability to delegate effectively
  • Be prepared to take full ownership of restaurant operations
  • Enjoy leading a diverse team in a fast-paced setting
  • Be skilled at engaging others and fostering high performance within the team
Qualifications:
  • Preferred background in customer service
  • Ability to lift up to 25 lbs
  • Prior experience in Quick Service Restaurants is essential
  • Friendly and approachable demeanor
  • Flexible schedule with full availability
  • 2-5 years of previous leadership experience required



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