Client Support Engineer

1 month ago


Ajax, Ontario, Canada OMEGA TECHSOURCE INC. Full time
Position: User Support Technician
  • Education Required: College/CEGEP
  • Experience Level: 7 months to less than 1 year
Key Responsibilities
  • Assist users encountering challenges with their computer systems.
  • Investigate and apply solutions utilizing user manuals and technical documentation.
  • Offer guidance and training to users facing specific issues.
  • Keep a detailed record of problems and their resolutions for future reference.
  • Engage in software redesign initiatives.
  • Oversee the activities of technical support personnel.
  • Deliver support for business systems, networks, and internet connectivity.
  • Conduct backup and recovery operations for web servers.
  • Diagnose and resolve technical issues efficiently.
Employment Conditions
  • Permanent position
  • English language proficiency required
  • 35 hours of work per week


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