Sales Associate II

4 days ago

Burlington, Ontario, Canada Tapestry Full time
Job Title: Sales Associate II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

A member of the Tapestry portfolio – a global house of brands committed to stretching what's possible.

Key Responsibilities:
  • Uphold Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
  • Understand organizational objectives and make decisions that align with Company priorities.
  • Take ownership and commit to delivering results, while remaining actively aware of personal and store metrics.
  • Represent Coach as a brand ambassador.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships with customers.
  • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remain aware and clearly communicate current pricing and promotional strategy to customers.
  • Discuss product features and build the sale by leveraging cross-selling skills and abilities.
  • Work with multiple customers simultaneously and break away as appropriate.
  • Follow up with customers consistently and genuinely to influence/close the sale.
  • Build lasting and loyal relationships with customers.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts.
Requirements:
  • 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Possesses current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), utilize walkie talkie, understand and read price and product release sheets.
  • Ability to execute at a fast pace, communicate effectively with customers and team, maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Competencies:
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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