Head of Technology

3 days ago

Toronto, Ontario, Canada Restaurant Brands International Inc Full time
About Restaurant Brands International

Restaurant Brands International Inc. is a global leader in the quick service restaurant industry, with a portfolio of iconic brands including Tim Hortons, Burger King, Popeyes, and Firehouse Subs. With over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries, RBI is a driving force in the industry.

Job Summary

We are seeking a highly skilled and experienced Head of Technology to lead our technology teams and drive digital transformation at Tim Hortons. As a key member of our leadership team, you will be responsible for developing and executing a technology strategy that enables business growth, improves efficiency, and enhances the guest experience.

Key Responsibilities
  • Lead technology teams, including engineering, design, QA, restaurant technology, and advanced analytics, in their day-to-day operations and set performance goals.
  • Define and advance an internal Tim Hortons engineering- and advanced analytics-forward culture and strategy, empowering cross-functional departments with the right tools, data, skillsets/training, and organization structures.
  • Enable teams to drive product execution to serve guests daily through in-restaurant technology solutions and integrated digital technologies.
  • Align with key Franchisees in the technology forum to ensure technology direction before executing projects.
  • Collaborate with multiple business and technical teams to define and deliver complex customer-facing solutions and advance partnerships, technology platforms, and external relationships.
  • Provide technical guidance and oversight on triaging, troubleshooting, and resolving high-severity production issues.
  • Actively track and report progress to senior stakeholders on progress and value delivered.
  • Conduct technical reviews of products and solutions to evaluate their applicability for internal teams, franchisees, and consumers.
  • Develop, track, and control annual capital and operating budgets and technical spend for purchasing tools, staffing, and ensuring effective operations.
Requirements
  • 8+ years in a Senior Management role.
  • A track record as a strategic and problem solver with an ability to translate vision into outcomes while fostering a positive and innovative workplace.
  • A Bachelor's Degree in Computer Science, Math, Data Science and Analytics, Engineering, or Business; Master or PhD is a plus.
  • Experience and ability to provide exceptional leadership to a diverse technology team and build enthusiastic, high-performing teams across multiple specializations.
  • Ability to manage multiple concurrent projects/initiatives, objectives, groups, or activities.
  • Experience in driving large-scale change across multiple lines of business in a global organization.
  • Strong organization, analytical, and problem-solving skills with an end-user focus.
  • Ability to prioritize, self-initiate, and create momentum, even with partial guidance or information.
  • Strong verbal and written communication skills, with an ability to effectively communicate updates and desired outcomes in a succinct manner to a variety of audiences.
  • Ideally, previous experience in technology consulting roles/companies, having applied technical solutioning to various client projects.

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