Mountain Experience Coordinator

3 days ago

Vancouver, British Columbia, Canada CMH Heli-Skiing Full time
Job Title: Guest Experience Representative

CMH Heli-Skiing & Summer Adventures is seeking a highly skilled and detail-oriented Guest Experience Representative to join our team in Revelstoke, British Columbia.

Job Summary:

The Guest Experience Representative will be responsible for coordinating all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem-solve and adapt to unforeseen circumstances.

Key Responsibilities:
  • Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
  • Perform administrative tasks pertaining to guest transfers and exchange day operations.
  • Monitor and process guest and lodge communications related to transportation.
  • Coordinate the on-coach food and beverage program.
  • Act as a point-person for seasonal Coach Host staff accompanying guests on the coach.
  • Follow-up on guest inquiries with a solution-focused mindset.
  • Problem-solve logistical changes and impacts from road closures and delays.
  • Create exceptional guest moments as the first and last point of contact for the CMH experience.
  • Follow OH&S, food safe, and WHMIS best-practices.
  • Participate in and provide support, as required, during emergency response situations.
  • Support guests and employees in the field program as needed.
Requirements:
  • Post-secondary education related to transportation and logistics, preferred.
  • Practical, hands-on experience with logistics coordination.
  • Experience with data entry, and a strong knowledge of Microsoft Excel, Outlook, and Word.
  • Experience with high-end or luxury customer service, preferred.
Competencies, Knowledge, Skills, Abilities, and Other Qualities:
  • Demonstrates integrity, discretion, and problem-solving.
  • Has clear attention-to-detail with a strong work ethic.
  • Seeks and embraces new processes and ideas to help the company succeed.
  • Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
  • Communicates in an effective and timely manner and incorporates diverse viewpoints into communications.
  • Able to openly receive and act on feedback.
  • Takes initiative and demonstrates the ability to make quick, informed decisions.
  • Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
  • Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
  • Sees tasks through to completion including follow-up on any identified issues.
  • Uses industry and company expertise to advance CMH's goals and values while enhancing the guest experience.
  • Inclusive of differences in people and perspectives to best serve employees and guests.
  • A passion for customer service excellence and providing a high-end guest experience.
  • Take pride in hard work, strive for excellence, and anticipate guest needs.
  • Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
  • Proven ability to maintain confidentiality and professional working relationships with peers.
  • Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
Working Conditions:
  • This position is required to work a variety of evenings, weekends, and holidays based on the needs of the business. This role will also require early mornings and/or late evenings during operating season(s).
  • Able to lift, carry, or otherwise move and position a minimum of 40 pounds on a regular basis.
  • Manual dexterity to operate a computer and other office equipment on a constant basis.
Benefits and Perks:
  • Medical and dental benefit eligibility after 160 days worked.
  • Group Savings Plan eligibility after 160 days worked.
  • 6 paid sick days per year.

CMH Heli-Skiing & Summer Adventures is an equal opportunity employer.

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