Collections Manager
2 days ago
Total Credit Recovery is a leading financial services company with a strong presence in Canada. We are committed to delivering exceptional results and building a talented team of professionals.
Job Overview:We are seeking a highly skilled Collections Manager to join our team. This role involves supervising and coordinating the daily activities of collection officers and supervisors, ensuring seamless operations and achieving business objectives.
Key Responsibilities:- Develop and implement work schedules and procedures to optimize productivity and efficiency
- Resolve complex work-related problems and identify training needs to enhance team performance
- Monitor daily attendance and performance, setting clear expectations and goals
- Audit and adhere to work plans, ensuring compliance with company policies and procedures
- Perform collection duties, quality assurance of calls through call monitoring, and file audits
- Conduct weekly training sessions, hiring interviews, and performance reviews
- Handle escalated calls and provide exceptional customer service
- Proven experience in credit and collections, with a strong understanding of policies, systems, and controls
- Excellent technical skills, including MS Office products, Work, and Excel proficiency
- Strong analytical, communication, negotiation, and motivational skills
- Ability to lead and mentor a team, with a hands-on, proactive leadership style
- Telecom/1st party/Credit Card/Payment Processing industry experience is an asset
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Retail Store Manager
2 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Ethnic Collections. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring that our customers receive exceptional service and that our store is always stocked with a wide range of...
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Retail Store Manager
2 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Ethnic Collections. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring that our customers receive exceptional service and that our store is always stocked with a wide range of...
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Retail Store Manager
4 days ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob DescriptionWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring a positive customer experience, and driving sales growth.Key ResponsibilitiesStaff Supervision: Supervise and...
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Retail Store Manager
3 days ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob DescriptionWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring a positive customer experience, and driving sales growth.Key ResponsibilitiesStaff Supervision: Supervise and...
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Retail Store Manager
15 hours ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob DescriptionWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring a positive customer experience, and driving sales growth.Key ResponsibilitiesStaff Supervision: Supervise and...
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Retail Store Manager
17 hours ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob DescriptionWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring a positive customer experience, and driving sales growth.Key ResponsibilitiesStaff Supervision: Supervise and...
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Retail Store Manager
3 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob SummaryWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesStore Operations: Supervise and coordinate the...
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Retail Store Manager
2 days ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob Title: Retail Store SupervisorWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Ethnic Collections.Key Responsibilities:Supervise and Train Staff: Lead and manage a team of sales associates, providing guidance and support to ensure excellent customer service and sales performance.Merchandise Management: Oversee...
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Retail Store Manager
2 days ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob Title: Retail Store SupervisorWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Ethnic Collections.Key Responsibilities:Supervise and Train Staff: Lead and manage a team of sales associates, providing guidance and support to ensure excellent customer service and sales performance.Merchandise Management: Oversee...
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Retail Store Manager
3 days ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales staff, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesSupervise and motivate a team of sales staff...
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Retail Store Manager
3 days ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales staff, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesSupervise and motivate a team of sales staff...
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Retail Store Manager
4 days ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesLeadership and SupervisionSupervise and train sales staff to...
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Retail Store Manager
1 week ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesLeadership and Supervision: Supervise and motivate a team...
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Retail Store Manager
1 week ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesLeadership and Supervision: Supervise and motivate a team...
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Retail Store Manager
5 days ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesLeadership and SupervisionSupervise and train sales staff to...
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Retail Store Manager
3 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob SummaryWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesLeadership and ManagementSupervise and...
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Retail Store Manager
2 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our store is always well-stocked and visually appealing.Key...
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Retail Store Manager
2 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our store is always well-stocked and visually appealing.Key...
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Retail Store Manager
2 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our store is always well-stocked and visually appealing.Key...
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Retail Store Manager
2 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our store is always well-stocked and visually appealing.Key...
