Sales and Travel Advocate

1 month ago

Montreal, Canada Approach Tours Full time

About Us

We are a vibrant group of entrepreneurs and enthusiastic explorers, dedicated to establishing the premier group travel company for North Americans. Our goal is to simplify travel while providing exceptional, innovative experiences for our clients. Our offerings encompass a diverse range of cultural excursions across Europe, South America, Africa, and Southeast Asia. Our unique approach? Carefully selected destinations, engaging activities, and fully guided tours that ensure a stress-free journey from the moment our travellers are picked up until they are returned home.

With the travel industry thriving, we are eager to expand our team to meet the growing demand. This is where your expertise comes into play – we seek your assistance in consistently delivering customer satisfaction in all our endeavors. Interested in our customer-focused mission? Keep reading.

About You

You are a dynamic individual with a background in sales and exceptional communication skills. Your passion for international travel shines through, and you possess the ability to connect with others, leaving them smiling after every interaction. You prioritize solutions and place customers at the heart of your work. You thrive in a positive sales atmosphere and embrace new challenges with enthusiasm. You are ready to take initiative to ensure success and desire your contributions to make a meaningful impact. You excel in a fast-paced, collaborative environment and can manage multiple tasks while achieving results.

If this resonates with you, we want to hear from you.

Your Role

Reporting directly to the Sales and Travel Advocate Team Leader, you will be pivotal in fostering positive interactions across all communication platforms (phone, social media, and email). You will manage your leads throughout the entire sales journey, from initial contact to booking conversion. We believe that success in sales starts with being a champion for our customers. In this position, you will be responsible for:

Championing Customer Interactions

As a key member of our team, you will represent the company and be the primary contact for sales and customer engagements. Your responsibilities will include:

  • Overseeing the complete sales process from initial interest to final payment, including pursuing all sales opportunities and follow-up actions.
  • Making outbound calls to both new and existing customers, and following up on active inquiries to ensure a comprehensive experience for anyone who reaches out.
  • Responding to customer inquiries (website forms, social media messages, chat, and phone calls), engaging with potential clients to answer questions and foster loyalty from the outset.
  • Tracking new leads and assisting in maintaining the CRM database to ensure accurate and consistent data management.

Championing Customer Satisfaction

  • Building a strong rapport with past and prospective customers while identifying and understanding their travel preferences.
  • Delivering exceptional customer service through accurate and timely information regarding destinations and inclusions.
  • Assisting in preparing customers for their upcoming journeys.
  • Proactively anticipating future customer needs by promoting our strong value proposition, tour experiences, and related products.
  • Maintaining a positive attitude and being open to enhancing the team experience in every possible way.

What We Seek

  • A passion for sales and creating delightful customer experiences.
  • Aspirations for personal and company growth – believing in exceeding and celebrating goals.
  • Unwavering optimism, viewing each customer interaction as a chance to impress our travellers.
  • Enjoyment in identifying travel desires and aligning them with unique experiences.
  • Strong ethics and integrity.
  • Attention to detail, particularly in written communications.
  • Self-motivated, self-aware, and proactive.
  • Ownership of projects and accountability for outcomes.
  • Excitement about bringing brands to life and adapting to a specific brand voice.
  • A resilient mindset and determination to succeed.

Qualifications

  • College degree.
  • A minimum of 3 years of experience in inbound and outbound sales and customer service.
  • Fluent proficiency in English; French is a plus.

What We Provide

  • Competitive salary and bonus opportunities.
  • Comprehensive benefits package (medical, dental, and travel insurance).
  • Opportunities to experience our tours and witness the Approach difference firsthand.
  • Professional development and career growth opportunities.
  • Complimentary coffee and tea, along with surprise meals and snacks.
  • Employee Recognition Day, social gatherings, and other engaging team activities.
  • A modern office environment in a vibrant location.
  • Amazing colleagues who make work enjoyable while achieving results.

Welcome to a new perspective.

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