IT Support Professional

2 weeks ago


Winnipeg, Manitoba, Canada Richardson International Full time
Job Opportunity

We are seeking a highly skilled Technical Analyst to join our team at Richardson International's Winnipeg Head Office.

As a member of our Service Desk team, you will be responsible for the administration, troubleshooting, and documentation of our delivered systems.

Key Responsibilities

  • Provide technical support to Richardson employees globally by performing account and security modifications, troubleshooting hardware and software-related issues, and fulfilling requests.
  • Support the Microsoft 365 product suite (Exchange, Teams, SharePoint, and Intune), Windows 10/11, MacOS, smartphones, tablets, printers, security cameras, IoT, VOIP, and ISP.
  • Collaborate with other development and support groups within Information Technology.
  • Participate in various projects as assigned.
  • Manage the inventory of company assets.

Required Qualifications

  • Minimum of 3-5 years' experience in a similar role.
  • Excellent communication, organizational, and customer service skills are required.
  • Demonstrated ability to work effectively as a team player as well as individually.
  • Strong troubleshooting skills and a willingness to learn new technologies.
  • Understanding of firewalls, VPN, and basic networking concepts.
  • Knowledge of PowerShell is considered an asset.
  • A valid class 5 driver's license.

Richardson International offers a competitive compensation package consisting of a competitive salary, pension, a flexible benefits plan, and training and career development opportunities.



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