IT Support Professional
2 weeks ago
We are seeking a highly skilled Technical Analyst to join our team at Richardson International's Winnipeg Head Office.
As a member of our Service Desk team, you will be responsible for the administration, troubleshooting, and documentation of our delivered systems.
Key Responsibilities
- Provide technical support to Richardson employees globally by performing account and security modifications, troubleshooting hardware and software-related issues, and fulfilling requests.
- Support the Microsoft 365 product suite (Exchange, Teams, SharePoint, and Intune), Windows 10/11, MacOS, smartphones, tablets, printers, security cameras, IoT, VOIP, and ISP.
- Collaborate with other development and support groups within Information Technology.
- Participate in various projects as assigned.
- Manage the inventory of company assets.
Required Qualifications
- Minimum of 3-5 years' experience in a similar role.
- Excellent communication, organizational, and customer service skills are required.
- Demonstrated ability to work effectively as a team player as well as individually.
- Strong troubleshooting skills and a willingness to learn new technologies.
- Understanding of firewalls, VPN, and basic networking concepts.
- Knowledge of PowerShell is considered an asset.
- A valid class 5 driver's license.
Richardson International offers a competitive compensation package consisting of a competitive salary, pension, a flexible benefits plan, and training and career development opportunities.
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