Junior IT Support Specialist
2 weeks ago
Job Summary:
Destination Auto Group is seeking a highly skilled and motivated Junior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees across various locations.
Key Responsibilities:
- Provide on-site and remote troubleshooting and technical support for computer systems, software, and hardware.
- Communicate effectively with employees to understand and resolve technical issues.
- Handle direct and unresolved issues by escalating them to the next tier of support.
- Manage and maintain accurate records of events in our tracking system.
- Provide network support and diagnose various network issues.
- Perform other technical duties as assigned by management.
Requirements:
- Technical understanding of Microsoft Windows 10, 11, Windows Server 2016/19/25, and Windows Active Directory.
- Proficiency in Microsoft Office 365 suite of products, including Excel, Word, PowerPoint, Outlook, OneDrive, SharePoint, etc.
- General computer hardware technical skills and knowledge of storage, virtualization, and networking technologies.
- A+ and Network+ certifications are an asset, but not required.
- Helpdesk experience is recommended, but not required.
- Certification or Diploma in a Network Administrator program or relevant field.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Excellent interpersonal, communication, and relationship skills.
- Strong independent worker with excellent time management skills.
- Valid British Columbia driver's license.
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