Customer Solutions Coordinator

3 weeks ago


Richmond Hill, Ontario, Canada Olympus Full time
Job Summary

The Customer Solutions Coordinator is responsible for facilitating the order entry of medical goods and services as required, sending out repair estimates and service form requirements, and bridging orders between systems. This role requires strong communication and organizational skills to ensure accurate and timely delivery of orders.

Key Responsibilities
  • Provide accurate and timely delivery of orders, including order entry, order confirmations, and EDI/GHX order management.
  • Send repair estimates and service form requirements to customers as needed.
  • Bridge orders between systems, including GHX and ERP systems.
  • Assist with problem resolution and perform other related duties as assigned.
Requirements
  • High School Diploma or equivalent required.
  • Minimum of 2 years customer service-related experience requested.
  • Basic to medium Microsoft Office skills required.
Preferred Qualifications
  • Experience with order entry ERP systems an asset.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and handle stressful situations.
  • Ability to prioritize workload and manage time effectively.
About Olympus

Olympus is a global medical technology company committed to making people's lives healthier, safer, and more fulfilling. We partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment. Our goal is to improve patient outcomes by elevating the standard of care in targeted disease states.

Our Culture

We value diversity, inclusion, and mutual respect in the workplace. We strive to foster empathy and unity among our employees, allowing them to fully contribute and thrive. We offer a holistic employee experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.



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