Automotive Service Representative

3 weeks ago

Kitchener, Ontario, Canada AutoIQ Full time

Job Summary:

We are seeking a highly motivated and customer-focused Service Advisor to join our team at AutoIQ. As a Service Advisor, you will be responsible for providing exceptional customer service, recommending required services and repairs, and ensuring that our customers receive timely and efficient service.

Key Responsibilities:

  • Act as a liaison between customers and technicians to ensure that vehicles are repaired correctly and efficiently.
  • Recommend required services and repairs to customers, and provide explanations for the necessary work.
  • Handle scheduled maintenance service requests and sell additional services when appropriate.
  • Accurately document customer concerns on repair orders and review root cause and corrective repair action with customers during vehicle delivery.
  • Assist the Service Manager in distributing work to staff, maintaining repair records, and supporting promotional activities.
  • Monitor labor inventory, comply with safety and environmental programs and practices, and perform other duties as assigned.

Requirements:

  • Valid driver's license
  • Minimum High School Diploma
  • Post-Secondary Education Preferred
  • Experience in the automotive industry Preferred
  • Previous Retail/Customer Service Experience Required

Why AutoIQ:

  • Operating partner infrastructure: We provide opportunities for advancement all the way up to ownership in the business
  • Shared Core Values and Operating Principles across our dealership network
  • Commitment to an exceptional employee experience
  • Full benefit programs & competitive compensation plans
  • Employee and Family Assistance Program
  • Collaborative work environment & group support

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