Sales Consultant with OMVIC

2 weeks ago

Brampton, Ontario, Canada Brennan's Dixie Chrysler Full time

Job Summary

Brennan's Dixie Chrysler is seeking a highly skilled and motivated Sales Consultant to join our team. As a Sales Consultant, you will be responsible for managing all aspects of the car sales process, from initial customer contact to delivery and beyond.

Key Responsibilities

  • Customer Relationship Building
    • Greet customers in a prompt, friendly, and courteous manner.
    • Listen to customer needs and take action to address their concerns.
    • Assist customers in understanding our vehicle offerings and selecting the right vehicle for their needs.
    • Develop a customer base through effective contact methods and maintain detailed records of all interactions.
    • Handle customer queries and concerns with a genuine intent to resolve their problem or issue.
  • Detail-Oriented Sales Process
    • Listen to and document customer needs and expectations throughout the sales visit.
    • Follow up with customers in a way that works best for them.
    • Prepare for the delivery of new vehicles and ensure all details are completed.
    • Ensure all documentation and paperwork is completed accurately and on time.
    • Review and analyze sales actions regularly to determine how to better utilize time and plan more effectively.
  • Commitment to Dealership Brand
    • Stay up-to-date on all dealership training programs.
    • Be able to explain technical features, options, and their benefits.
    • Be knowledgeable about new features, specials, and updates.
    • Be a champion for delivering excellent service at all times.
    • Actively maintain the cleanliness of personal and team workspaces.
    • Maintain a high level of professional appearance at all times.
  • Industry Knowledge and Skills
    • Keep up-to-date with products, accessories, prices, and key features of major competitors.
    • Excellent interpersonal skills with an upbeat and engaging attitude.
    • Excellent verbal communication skills.
    • Excellent customer service skills, including listening and the ability to impact and influence others.
    • Organized and attention to detail with the ability to document customer needs.
    • Flexible and open to change; take on special tasks as needed.
    • Ability to manage customer complaints and solve difficult problems.
    • Results-oriented and accountable.
    • Holds a valid driver's license.
    • Able to operate manual and automatic transmissions.
    • Basic computer skills and knowledge of Microsoft Office.

Requirements

  • Minimum High School Diploma or Equivalent.
  • College certificate or additional courses would be an asset.
  • Automotive sales experience would be an asset.
  • Provincially licensed as recognized by the MVDA (OMVIC, AMVIC, etc.).
  • Adaptable to work evening and weekend shifts as scheduled.

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