Guest Services Associate

1 month ago


Kincardine, Canada COMFORT INN & SUITES KINCARDINE Full time
Qualifications
  • Completion of secondary education
Professional Background
  • 1-2 years of relevant experience
Work Setting
  • Hospitality industry
  • Establishment such as hotels, motels, or resorts
Key Duties
  • Facilitate guest check-ins and room assignments
  • Coordinate group arrivals and departures
  • Oversee room bookings and reservations
  • Provide information regarding hotel amenities and services
  • Process guest check-outs and handle payments
  • Manage cash transactions, complete necessary reports, and documentation
  • Monitor room availability and reservation status
  • Follow safety and security protocols
  • Perform administrative tasks (e.g., faxing, filing, copying)
  • Respond to phone inquiries and relay messages
  • Assist guests with specific needs
  • Organize wake-up calls for guests
  • Deliver outstanding customer service
Technical Proficiencies
  • Experience with multi-line telephone systems
  • Proficient in database management software
  • Familiarity with computerized accounting systems
  • Knowledge of Central Reservation Systems (CRS)
  • Skilled in using spreadsheets and internet applications
Safety Protocols
  • Must successfully complete a background check
Transportation Access
  • Availability of public transportation
Work Environment and Physical Requirements
  • Strong attention to detail
  • Able to thrive in a fast-paced environment
  • Capable of standing for prolonged periods
Preferred Attributes
  • Commitment to customer satisfaction
  • Excellent interpersonal and communication skills
  • Proficient in both verbal and written communication
  • Ability to adapt and stay organized
  • Team-oriented approach
  • Employment Type: Permanent
  • Language Proficiency: English or French
  • Weekly Work Hours: 30


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