Guest Services Associate
1 month ago
- Completion of secondary education
- 1-2 years of relevant experience
- Hospitality industry
- Establishment such as hotels, motels, or resorts
- Facilitate guest check-ins and room assignments
- Coordinate group arrivals and departures
- Oversee room bookings and reservations
- Provide information regarding hotel amenities and services
- Process guest check-outs and handle payments
- Manage cash transactions, complete necessary reports, and documentation
- Monitor room availability and reservation status
- Follow safety and security protocols
- Perform administrative tasks (e.g., faxing, filing, copying)
- Respond to phone inquiries and relay messages
- Assist guests with specific needs
- Organize wake-up calls for guests
- Deliver outstanding customer service
- Experience with multi-line telephone systems
- Proficient in database management software
- Familiarity with computerized accounting systems
- Knowledge of Central Reservation Systems (CRS)
- Skilled in using spreadsheets and internet applications
- Must successfully complete a background check
- Availability of public transportation
- Strong attention to detail
- Able to thrive in a fast-paced environment
- Capable of standing for prolonged periods
- Commitment to customer satisfaction
- Excellent interpersonal and communication skills
- Proficient in both verbal and written communication
- Ability to adapt and stay organized
- Team-oriented approach
- Employment Type: Permanent
- Language Proficiency: English or French
- Weekly Work Hours: 30
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