Security Analyst

11 hours ago

Montreal, Quebec, Canada Rogers Communications Full time
Job Title: Security Analyst - Exigent Circumstances

We are seeking a highly skilled Security Analyst to join our team at Rogers Communications. As a Security Analyst, you will be responsible for responding to Canadian law enforcement agency phone inquiries requesting assistance due to exigent circumstances.

Key Responsibilities:

  • Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent circumstances.
  • Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
  • Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
  • Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
  • Analyze records and prepare reports containing data stored within business systems in response to court orders.
  • Manage special projects as assigned.

Requirements:

  • Ability to work various shifts, including midnight-8am, 4pm-midnight, and 8am-4pm.
  • Must be able to work shifts, including days, evenings, overnights, weekends, and statutory holidays.
  • Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
  • Must be able to obtain and maintain a federal government security clearance.
  • Excellent communications and customer service skills.
  • Strict attention to detail.
  • Must have been living in Canada for 10 years.
  • Professionalism and ability to maintain confidentiality of information.
  • Previous experience in a call centre and/or customer service role is an asset.
  • Knowledge of Rogers technologies is an asset.
  • Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading communications and media company.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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