Team Leader, Member Experience

7 days ago

Vancouver, British Columbia, Canada YMCA of Greater Vancouver Full time
Job Title: Team Leader, Member Experience

We are seeking a highly motivated and experienced Team Leader to join our Member Experience team at the YMCA of Greater Vancouver. As a Team Leader, you will play a key role in supporting our membership service team and providing exceptional customer service to our members.

Key Responsibilities:
  • Promote membership sales and services in a positive and professional manner
  • Build meaningful relationships with members, visitors, and colleagues
  • Support a productive and cheerful team that provides excellent customer service
  • Meet and exceed projected sales targets
  • Become proficient in the operation of our customer database
  • Use established systems to record and report on member satisfaction and trends
  • Ensure the safety of all members, staff, and property by following YMCA standards and procedures
  • Maintain a neat and clean environment
  • Assist with training new staff and volunteers
Requirements:
  • Current Standard First Aid and CPR-C & AED certificate
  • Class or customer database experience/knowledge is an asset
  • Computer proficiency, including Microsoft Office
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search
  • 3 professional references
  • Experience in a fast-paced, customer-focused environment
  • Demonstrated high level of organizational and customer service skills
About the YMCA:

The YMCA of Greater Vancouver is a leading charity that provides vital community services to the Lower Mainland. We are committed to creating an inclusive and accessible environment where all members of our community feel valued and supported.

We are looking for individuals who share our values and are passionate about making a difference in the lives of others. If you are a motivated and experienced professional who is looking for a challenging and rewarding role, we encourage you to apply.

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