Enterprise Customer Success Manager

2 days ago

Toronto, Ontario, Canada SAP Full time
About the Role

We are seeking a highly skilled Enterprise Customer Success Manager to join our team at SAP. As a key member of our organization, you will be responsible for driving customer value, business outcomes, and satisfaction through strategic customer engagement and value realization.

Key Responsibilities
  • Develop and execute customer success strategies to drive long-term value and satisfaction
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Provide expert guidance on SAP solutions and their application to customer business objectives
  • Lead complex global transformation programs to achieve specific goals and objectives
  • Engage executive and board sponsors to proactively influence customer success initiatives
  • Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers
  • Develop and maintain strong relationships with customers and internal stakeholders to drive customer success and satisfaction
Requirements
  • 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software / IT solutions
  • Strong knowledge of the complete SAP offering and its application to customer business objectives
  • Experience with long-term planning of resources, technology, and account structure
  • Knowledge of financial, competitive, and regulatory environment
  • Understanding of cloud and on-premise software solutions
  • Experience with complex global transformation programs and execution thereof
  • Ability to manage in highly complex organizations and apply risk-mitigation strategies
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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