Bilingual Banking Advisor

1 week ago

Winnipeg, Manitoba, Canada TEKsystems Full time

Job Summary:

We are seeking a highly skilled and bilingual banking professional to join our team at TEKsystems. As a Bilingual Banking Advisor, you will be responsible for providing exceptional customer service to clients in both English and French.

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Provide product and service information to clients, including everyday banking questions and account openings.
  • Work collaboratively with colleagues to achieve team results and contribute to a positive and inclusive work environment.
  • Develop and maintain relationships with clients to ensure their needs are met and exceeded.
  • Stay up-to-date on banking products and services to provide accurate and informed advice to clients.
  • Mandatory Requirements:
    • Fluency in English and French (reading and verbal) is required.
    • 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
    • Personal flexibility to work shift work, including weekends.
    • Ability to work on a hybrid schedule (1 day in office per week).
    • Proven ability in building rapport and maintaining client relationships, preferably in the financial or service industry while working independently and as part of a team.
  • Desirable Skills:
    • Ability to work independently, proven time management, organizational and problem-solving skills.
    • Exceptional client service capability and confidence in engaging clients across multiple channels (phone, video, etc.) using a friendly, positive, and professional tone.
    • Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.) with above-average keyboarding skills, internet, computer navigation, and strong multitasking ability.
    • An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
    • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their immediate needs and solve their concerns.

About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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