Director of Food and Beverage Operations

3 weeks ago

Old Toronto, Ontario, Canada Hyatt Hotels Corporation Full time
About the Role

The Director of Food and Beverage is a pivotal leadership position, entrusted with the comprehensive management and direction of all food and beverage operations at Hyatt Hotels Corporation. This role is critical in upholding our commitment to exceptional service excellence and ensuring an unparalleled luxury experience for our guests.

Key Responsibilities:
  • Lead strategic planning and management of Food and Beverage operations, including front and back of the house.
  • Develop, recommend, and manage budgets, marketing plans, and objectives within approved guidelines.
  • Participate in total hotel management as a member of the Hotel Executive Committee.
  • Implement and maintain F&B sales/marketing programs to enhance revenue and guest engagement.
  • Oversee employee development, including hiring, training, empowerment, coaching, counseling, and performance and salary reviews.
  • Direct the implementation of payroll, reports, forecasts, inventory, and budget management for food and beverage operations.
  • Coordinate with other hotel departments to ensure seamless and efficient guest service.
  • Resolve customer complaints promptly to maintain the highest levels of customer satisfaction and quality.
  • Implement procedures to elevate guest and associate satisfaction.
  • Exercise strict quality control for both food and beverage services.
  • Uphold and implement Hyatt Hotels Corporation standards of service, ensuring adherence to luxury service expectations.
  • Conduct daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
  • Maintain effective communication with Corporate Staff.
  • Coach and counsel employees to embody and reflect Hyatt's 5-star luxury service standards and procedures.
Qualifications
  • A Hotel/Hospitality degree is an asset.
  • Must possess high energy, an entrepreneurial spirit, and be a motivational leader.
  • Clear, concise written and verbal communication skills in English.
  • Proficiency in Microsoft Word and Excel.
  • Excellent organizational, interpersonal, and administrative skills.
  • Experience in implementing new F&B concepts.

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