Service Operations Coordinator

1 month ago

Mount Pearl, Newfoundland and Labrador, Canada Sansom Equipment Ltd. Full time

Position: Service Coordinator

Job Type: Full-time - Entry Level position

Job Overview:
The Service Coordinator at Sansom Equipment Limited is essential in maintaining efficient workflows within the service division. This role involves managing service requests, organizing schedules, and ensuring effective communication among clients, technicians, and management. The Service Coordinator serves as the main contact for all service-related matters, dedicated to delivering outstanding customer service consistently.

Benefits:

  1. Retirement savings plan
  2. Health, dental, and vision insurance
  3. Paid time off and holidays
  4. Opportunities for professional development and advancement

Key Responsibilities:

  1. Service Scheduling: Oversee service requests from clients and arrange appointments for technicians based on their availability and the urgency of the requests.
  2. Client Communication: Act as the primary contact for clients regarding service inquiries, updates, and resolutions. Ensure clear and effective communication to maintain high levels of customer satisfaction.
  3. Dispatch Support: Assist in dispatching technicians to service locations, providing them with the necessary information and resources for efficient job execution.
  4. Parts Coordination: Work with the parts department to guarantee the availability of required components for service appointments. Manage inventory levels and place orders as necessary.
  5. Documentation Management: Keep accurate records of service requests, appointments, and job details. Generate reports as needed to monitor service performance and identify areas for enhancement.
  6. Quality Assurance: Conduct follow-up communications with clients to gather feedback on service quality and pinpoint areas for improvement.
  7. Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and improve overall service delivery.
  8. Administrative Support: Assist with administrative tasks such as billing, invoicing, and data entry to support efficient operations.

Qualifications:

  1. Previous experience in customer service, dispatching, or a related field is preferred.
  2. High school diploma or equivalent.
  3. Strong communication and interpersonal skills.
  4. Excellent organizational and time management abilities.
  5. Proficiency in Microsoft Office suite and scheduling software (NetSuite).
  6. Ability to thrive in a fast-paced environment and adapt to changing priorities.
  7. Attention to detail and strong problem-solving skills.

THIS IS NOT A REMOTE POSITION - IN PERSON REQUIRED

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industries: Railroad Equipment Manufacturing and Appliances, Electrical, and Electronics Manufacturing

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