Customer Service Representative

3 days ago

Fort McMurray, Canada Komatsu Full time
{"Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Komatsu Mining Corp. in Fort McMurray, AB. As a key member of our warehouse operations, you will be responsible for providing exceptional customer service, processing orders, and resolving issues in a fast-paced environment.

Key Responsibilities

* Provide first point of contact to customers and assist with all parts-related inquiries
* Process and revise purchase orders to ensure accuracy of ordered parts
* Manage effective communication with external and internal customers to resolve problems and issues
* Process returns and credits from customers
* Coordinate with the AR group to resolve past due invoices
* Enter and maintain data into Component Tracking System
* Assist purchaser in locating and sourcing parts from outside vendors
* Provide on-call after-hours duties
* Daily contact with Planning, Purchasing, and Maintenance departments
* Provide strong customer support and build positive relationships

Requirements

* 1-3 years of customer service experience
* High school diploma graduate
* Journeyman parts tickets would be an asset
* Excellent customer service skills and strong communication skills
* Ability to work in a fast-paced environment
* Knowledge of SAP, Microsoft Office, and Outlook

What We Offer

* Competitive wages
* Comprehensive benefits package
* Personal wellness spending account
* Company-sponsored registered pension plan and matching program
* Safety boot voucher
* Paid vacation
* Company-supplied tools
* 4/5 rating on Glassdoor
* Sustainable employment
* Ability to be part of an exciting, innovative company

Accommodations

We are committed to diversity and inclusion and offer accommodations during the application process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

How to Apply

If you are a motivated and detail-oriented individual with excellent customer service skills, please submit your application. We look forward to hearing from you

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