Spa Operations Supervisor

1 month ago

Brandon, Manitoba, Canada Brandon nails salon and spa Full time
Position Overview

The Spa Operations Supervisor plays a crucial role in ensuring the smooth functioning of our spa services at Brandon Nails Salon and Spa. This position requires a blend of leadership, customer service, and operational expertise.

Key Responsibilities
  • Client Assistance: Provide support to clients with special requirements, ensuring their comfort and satisfaction.
  • Emergency Management: Act as the primary contact for handling urgent situations effectively.
  • Quality Control: Oversee the cleaning and maintenance of specialized and challenging items within the spa.
  • Reporting: Prepare and submit various reports, including progress updates.
  • Inventory Management: Requisition or order necessary materials, equipment, and supplies.
  • Problem Resolution: Address work-related issues, offering technical guidance and suggesting improvements to enhance productivity and service quality.
  • Staff Supervision: Supervise, coordinate, and schedule the activities of a team of 3-4 employees.
  • Training: Educate staff on job responsibilities, safety protocols, and company policies.
  • Facial Treatments: Perform facial services as part of the spa offerings.
  • Scheduling: Establish work schedules and procedures to optimize operations.
Qualifications
  • Education: Completion of secondary school or equivalent experience.
  • Experience: A minimum of 7 months to less than 1 year in a supervisory role within a spa or wellness environment.
  • Employment Type: Permanent position.
  • Language Requirement: Proficiency in English.
  • Work Hours: 30 to 40 hours per week.

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