Integration Specialist

7 days ago

Kitchener, Ontario, Canada MealSuite Full time
About the Role

We are seeking a skilled Integration Specialist to join our team at MealSuite. As a key member of our organization, you will play a critical role in ensuring seamless integration of our foodservice technology solutions with healthcare and aging services providers.

Key Responsibilities
  • Assist with the onboarding of new MealSuite clients, including EMR integrations, setup, testing, and discovery calls.
  • Provide tier 2 support for integration and connection issues, including VPN, ADT settings, and API disconnects.
  • Create documentation for escalated concerns, setup configurations, triage support, and customer settings.
  • Proactively monitor HL7 and API connections and server resources.
  • Collaborate with Engineering and Customer Experience teams to develop and execute innovative processes.
Requirements
  • Knowledge of healthcare software integrations and EMR systems.
  • Experience with HL7 2.3 and above, including variations between vendors and clients.
  • Professional experience working with ADT order messages in HL7.
  • Understanding of APIs and communication protocols.
  • Knowledge of ITIL best practices.
  • Experience creating technical documentation.
  • Strong analytical skills and ability to identify and address gaps in business requirements.
  • Proven experience providing guidance and support to team members.
  • Ability to occasionally travel and possess a valid passport with no travel restrictions.
What We Offer
  • Healthcare benefits, including extended health, vision, dental, and paramedical coverage.
  • Hybrid flexibility, allowing for collaboration and remote work.
  • An inclusive workplace with a diverse team.
  • Purposeful work with a positive community impact.

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