Customer Service Representative
4 hours ago
Customer Service Agent Opportunity
IO Solutions Contact Center is seeking a skilled English-speaking Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients over the phone.
Key Responsibilities:
- Interact with customers by phone to advise and offer solutions tailored to their needs
- Establish a climate of trust with customers to promote products, services, and client retention
- Provide attentive, courteous, and efficient customer service
- Act as an expert on our products and services
- Analyze customer needs based on account and billing information
Requirements:
- Excellent oral and written communication skills in English
- Customer-focused, positive attitude, empathy, and good listening skills
- Ability to work in a computer environment
- Ability to multi-task
- Punctuality and respect for work schedules
- Good time management
- Organized and autonomous
What We Offer:
- Full-time paid training
- Flexible schedules to achieve a better work-life balance
- Up to 50% discount on cell phone plans from our partners
- A dynamic and welcoming work environment
- Incentive premiums and stimulating recognition initiatives
- Job stability
- A multicultural team that makes you feel challenged and appreciated
- A real opportunity to build a rewarding career through our Advancement Program
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