Help Desk Technician

3 weeks ago

Sudbury, Ontario, Canada StaffStat, Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at StaffStat, Inc. as a User Support Technician. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and networks are running smoothly.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, networks, and software.
  • Problem-Solving: Research and implement solutions to complex technical problems, utilizing technical manuals, user guides, and other resources.
  • Training and Development: Provide training and guidance to users on how to use computer systems and software, ensuring they have the necessary skills to perform their jobs efficiently.
  • Documentation and Record-Keeping: Maintain accurate records of problems and solutions, providing valuable insights for future technical support analysts.
  • Business Systems Support: Provide support for business systems, networks, and Internet connectivity, ensuring seamless operation and minimal downtime.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 2 years to less than 3 years of experience in a technical support role.
Work Environment

This is a fast-paced environment that requires attention to detail, strong problem-solving skills, and the ability to work under pressure to meet tight deadlines.

Benefits
  • Health Benefits: Comprehensive dental, health care, and vision care benefits.
  • Financial Benefits: Life insurance and other financial benefits.
  • Other Benefits: Free parking, paid time off, and a permanent work term.
Language and Work Hours

This is an English-speaking position, and the work hours are 37.5 hours per week.

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