Senior IT Analyst

1 week ago


Mississauga, Ontario, Canada goeasy Full time
About the Role

We are seeking a highly skilled and experienced Senior IT Analyst to join our team at goeasy. As a key member of our IT Services department, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Technical Support: Respond to and resolve technical issues related to desktop and laptop systems, mobile devices, printers, and meeting room technology.
  • Problem Solving: Diagnose and analyze complex technical problems, and implement effective solutions to minimize downtime and ensure business continuity.
  • Customer Service: Provide excellent customer service to employees, responding to their technical inquiries and concerns in a timely and professional manner.
  • Knowledge Management: Create and maintain knowledge articles to educate team members on new and existing technical issues.
  • Collaboration: Work closely with other IT team members to ensure seamless support and resolution of technical issues.
  • Vendor Management: Liaise with third-party vendors to resolve technical issues and ensure timely delivery of services.
  • On-Call Support: Participate in an on-call rotation schedule to provide support and incident management for the Senior Leadership Team.
Requirements
  • Technical Expertise: Experience with Windows 10 & 11, Active Directory, Azure Active Directory, MS Office 365, MS SharePoint, MS Teams, imaging systems, and ticketing systems.
  • IT Support Experience: 2-3 years of experience in a medium to large professional organization, providing technical support to employees.
  • Education: Post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.


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