Case Manager

24 hours ago

Calgary, Alberta, Canada CB Canada Full time
Job Title: Caseworker

Are you passionate about making a positive impact in the lives of patients? At AmerisourceBergen, we're committed to creating healthier futures, and we're looking for a skilled Caseworker to join our team.

Job Summary:

We're seeking a highly motivated and detail-oriented Caseworker to manage assigned projects and cases, providing exceptional support to patients, healthcare professionals, and funding bodies. As a Caseworker, you'll be responsible for implementing call-centre programs, administering case-management protocols, and providing telephone support.

Key Responsibilities:
  • Manage assigned projects and cases, ensuring timely and effective resolution.
  • Implement call-centre programs, including provision of patient, healthcare professional, and funding body support.
  • Administer case-management protocols, including clinical monitoring, data collection, and patient follow-up.
  • Provide telephone support, addressing funding and access issues, compliance programs, and other patient-related concerns.
  • Document all activities in program-specific databases.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
  • Collaborate with colleagues and management to ensure seamless case management and support.
Requirements:
  • Medical or healthcare knowledge or experience.
  • A minimum of one (1) year experience in customer service.
  • Ability to multitask, with strong problem-solving skills and attention to detail.
  • Working knowledge of Word, Excel, and Outlook.
What We Offer:

AmerisourceBergen is committed to providing a comprehensive benefits package, including competitive total rewards compensation, to support the well-being of our associates. We offer a balanced approach to benefits, with many company-paid benefits and others available through associate contributions.

Schedule:

This is a full-time position, with a regular schedule of Monday to Friday, 8am to 4pm.

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