Workplace Experience Manager

1 week ago


Vancouver, British Columbia, Canada NearSource Full time
Job Description

We are seeking a highly skilled and organized Workplace Coordinator to join our team at NearSource Technologies. As a Workplace Coordinator, you will play a vital role in creating a productive and comfortable work environment for our employees.

Key Responsibilities:
  • Workplace Maintenance: Ensure the workplace is clean, organized, and ready for use. Regularly inspect and maintain the spaces to keep them in top condition.
  • Office Support: Handle and resolve office-related questions and problems efficiently, providing excellent customer service to employees, new hires, visitors, and guests.
  • Supply Management: Order and restock food, snacks, and office supplies as needed to maintain a well-stocked and efficient workplace.
  • Collaboration and Communication: Work closely with teams such as AV/IT, Security, and property management to ensure smooth operations and effective communication.
  • Reporting and Documentation: Track and manage reports, metrics, and documentation on SharePoint, ensuring accurate and up-to-date information.
  • Process Improvement: Support the team by documenting processes, suggesting improvements, and identifying workflow issues to enhance overall efficiency.
  • Vendor Management: Communicate with vendors to ensure good service and maintain strong relationships, resolving any issues promptly.
  • Ticket Management: Use the workplace ticketing system to handle service requests, repairs, and maintenance needs efficiently, closing tickets promptly after completing the work.
Requirements:
  • Experience: At least 3 years of experience in workplace management, facilities, or hospitality.
  • Knowledge and Skills: Knowledge of building control systems, environmental systems, workplace technology, and audio/visual is a plus. Strong communication skills and proficiency with Microsoft Office applications are essential.
  • Personal Qualities: Friendly, energetic, and professional customer service attitude, flexible, and able to handle multiple tasks effectively, organized, able to prioritize tasks, and detail-oriented, self-motivated, eager to learn, and able to manage workload independently.


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