Help Desk Support Specialist

1 week ago


Victoria, British Columbia, Canada Canada Top Education Group Inc Full time
About the Role

We are seeking a highly skilled and experienced Help Desk Technician to join our team at Canada Top Education Group Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, resolving their computer-related issues, and ensuring that our business systems, network, and Internet services are running smoothly.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer hardware, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, and provide effective solutions to users.
  • Documentation: Maintain a comprehensive problems and solutions log to facilitate knowledge sharing and improve technical support processes.
  • System Administration: Set up and configure computer equipment, operating systems, and software for employee use, ensuring proper installation and maintenance.
  • Incident Management: Manage and resolve technical incidents in a timely and efficient manner, minimizing downtime and ensuring business continuity.
  • Communication: Provide clear and concise technical information to users, and communicate technical issues and solutions to other technical support analysts.
Requirements
  • Education: College or equivalent education in a related field.
  • Experience: Previous experience in a technical support role is an asset.
  • Language: Fluency in English is required.
  • Work Hours: 30-40 hours per week.


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