Field Service Technician, Surgical Workflows Specialist

1 week ago

Vancouver, British Columbia, Canada Getinge Full time

About the Role

This is a challenging and rewarding opportunity to join Getinge's Service department as a Field Service Technician for Surgical Workflows. As a key member of our team, you will be responsible for providing preventative maintenance and repair services at customer establishments.

Key Responsibilities

  • Provide preventative maintenance and repair services at customer establishments in accordance with established procedures and techniques.
  • Maintain all service contracts in accordance with service policies and procedures, and actively pursue the renewal of existing contracts.
  • Comply with all health and safety codes and procedures mandated by Getinge policies, customer requirements, and regulatory agencies.
  • Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel.
  • Maintain personal competence for meeting job responsibilities by using product information and technical data from Getinge and others.
  • Participate in training seminars, meetings, and on-the-job training programs.
  • Document all activities in accordance with Service policies and procedures.
  • Maintain expenses and required inventory within guidelines and limits established by Getinge and the Regional Service Manager.
  • Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
  • Provide services to customers in accordance with the terms, conditions, and responsibilities stated in Getinge's published warranty and maintenance contract policies.
  • Satisfactorily complete all training required by Getinge training and certification processes, regulatory bodies, and quality systems.
  • Provide customers with on-call availability, where applicable.
  • Perform other related duties as assigned.

Requirements

  • 3-5 years of relevant business experience, including working in a high-volume field service environment.
  • Strong troubleshooting and technical skills.
  • Strong verbal and written communication skills.
  • Capable of managing time and resources within the assigned territory in conjunction with near-term plans to achieve the territory's objectives.
  • Ensure compliance with governmental regulations and maintain honesty, integrity, and excellent work ethics.
  • Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
  • Able to influence others and function effectively in a team selling approach.
  • Excellent interpersonal, organizational, communication, and listening skills.
  • Demonstrated ability to achieve service quota.
  • Basic to intermediate Microsoft Office skills in Excel, Word, and Outlook.
  • Ability to travel internationally (Passport required).
  • Ability to drive a company vehicle (valid driver's license required).

About Getinge

Getinge is a leading global provider of innovative medical solutions, committed to improving patient outcomes and enhancing the quality of care. We are passionate about making a difference in the lives of our customers and the communities we serve.

Benefits

  • Health, Dental, Vision, and Travel insurance benefits.
  • Registered Pension Plan with company match.
  • Paid Time Off.
  • Wellness initiative & Health Assistance Resources.
  • Life Insurance.
  • Short and Long Term Disability Benefits.
  • Hybrid Work Arrangements (where applicable).
  • Parental and Caregiver Leave.
  • Tuition Reimbursement.

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