Retail Store Leader

1 month ago

Toronto, Ontario, Canada Pandora AS Full time

As the premier jewellery brand globally, we empower individuals to express their unique stories through our exquisite products. At Pandora, we celebrate the moments that matter most in people's lives.

Here, innovation is encouraged, and your ideas can lead to meaningful change. We believe in dreaming big, taking bold actions, and delivering results with dedication and enthusiasm. Join us at Pandora to build more than just a career.

About the Team:

The Retail Store Leader will embody the essence of Pandora. In this role, you will immerse yourself in our brand, culture, and offerings while taking pride in providing outstanding customer service. This position allows you to actively engage with customers on the sales floor and collaborate with your team to enhance sales performance. You will mentor and oversee a team comprising Assistant Store Leaders, Sales Leads, and Sales Associates.

*Please note, this position requires completing an assessment that will be sent to you after your application submission.

Our Retail Store Leaders excel when they:
  1. Embrace a vibrant store culture filled with enthusiasm for our brand, where team members shine as exceptional ambassadors.
  2. Strive to surpass personal and store sales targets by forming genuine connections with our customers.
  3. Seize opportunities to exceed commercial objectives and key performance indicators (KPIs), setting new benchmarks for success.
  4. Create memorable shopping experiences that go beyond expectations by showcasing excellent product knowledge and fostering brand loyalty.
  5. Aspire to mentor and motivate the sales team, ensuring accountability for both individual and store performance. Provide timely feedback and support to empower the team in reaching their KPI goals.
  6. Build lasting relationships with customers by engaging authentically and nurturing connections beyond mere transactions.
  7. Expand your network and inspire the recruitment of top talent for Pandora, including Assistant Store Leaders, Sales Associates, and Sales Leads.
  8. Collaborate with the Divisional Sales Manager and Human Resources to identify and address any performance challenges and policy adherence.
  9. Utilize your expertise in talent management, brand representation, operations, and customer experience to ensure the effective implementation of visual merchandising strategies, streamlined operational processes, and ongoing talent development.
  10. Perform additional duties as assigned.
Join our team if you possess:
  1. Proven leadership experience with a results-driven approach, having served as a Store Manager in a high-performance retail environment for 3-5 years.
  2. Strong communication skills, both written and verbal, demonstrating a sense of Care.
  3. The ability to engage and captivate an audience, connecting with individuals at all levels of the organization.
  4. Sharp business acumen and analytical skills that drive positive outcomes.
  5. A talent for attracting, retaining, and developing exceptional teams, with a focus on succession planning and internal mobility.
  6. Proficiency in general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
  7. Eligibility to work and proof of identity, being at least 18 years old.
  8. Embrace flexibility in your work schedule, which may include evenings, weekends, and holidays, along with the physical demands of the role.
  9. A comprehensive compensation package that includes base salary, bonuses, and a retirement savings program to secure your financial future.
  10. Extensive benefits, including medical, dental, vision, short/long-term disability, life insurance, anniversary gift cards, and product discounts.
  11. Opportunities for growth and development through learning programs, continuous feedback, tuition reimbursement, and more.
  12. A generous paid time off package that encompasses vacation, personal days, sick leave, and holidays.
About Pandora:

Pandora specializes in designing, manufacturing, and marketing hand-finished jewellery crafted from high-quality materials at accessible prices. Our jewellery is available in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

With headquarters in Copenhagen, Denmark, Pandora employs 27,000 individuals globally and produces jewellery at two environmentally certified facilities in Thailand, primarily using recycled silver and gold. Our commitment to sustainability includes plans to achieve carbon neutrality by 2025.

About Pandora NAM:

The Pandora North America team comprises over 115 employees across various offices, a logistics center, and numerous field positions, with thousands working in our retail locations.

Currently, the USA represents Pandora's largest market, with over 1,400 points of sale, including more than 420 concept stores, the majority of which are owned and operated by Pandora.

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