Senior Business Analyst

4 hours ago

Montreal, Quebec, Canada Zendesk, Inc. Full time
Job Title: Senior Analyst CRM

Zendesk, a service-first CRM company, is seeking a Senior Analyst to join our Enterprise Data and Analytics team.

Job Summary

We are looking for a skilled analyst to support leaders in various functions, democratize data and insights, and conduct in-depth analysis to drive data-driven decisions. The ideal candidate will have a strong analytical mindset, technical skills, and excellent communication and presentation skills.

Key Responsibilities
  • Collaborate with business partners to identify and prioritize research and analysis efforts
  • Define problem statements and explore data to understand customer behavior and value
  • Build business insights, reports, and dashboards to inform business decisions and product development
  • Partner with data and analytics teams to drive standardization and consistency of product insights reporting
  • Develop visualizations to display data-driven insights in a clear and concise manner
  • Mentor and enable team members and other users of the data
Requirements
  • 4+ years of experience working with SQL or other querying languages
  • Proficiency with analytics and visualization tools like Tableau or Looker
  • Analytical mindset with strong business and product acumen
  • Excellent problem-solving skills and ability to communicate complex ideas
  • Ability to work autonomously and develop domain expertise
About Zendesk

Zendesk is an equal opportunity employer committed to fostering diversity, equity, and inclusion in the workplace. We strive to create a culture that values and respects individual differences and promotes a sense of belonging for all employees.

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