Food Service Team Lead

1 week ago

Iroquois Falls, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a skilled Food Service Supervisor to join our team at Tim Hortons. As a key member of our restaurant operations, you will be responsible for ensuring the highest quality of food and service to our customers.

Key Responsibilities
  • Establish efficient methods to meet work schedules and maintain a fast-paced environment.
  • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards.
  • Train staff in job duties, sanitation, and safety procedures, promoting a safe and healthy work environment.
  • Estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory.
  • Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for business growth.
  • Address customer complaints and concerns in a professional and courteous manner, ensuring exceptional customer service.
Requirements
  • Secondary (high) school graduation certificate or equivalent experience.
  • 7 months to less than 1 year of experience in a similar role.
  • Ability to work under pressure and maintain a combination of sitting, standing, and walking throughout the shift.
  • Excellent communication and interpersonal skills, with a focus on teamwork and client satisfaction.
Work Environment

Our restaurant operates in a fast-paced environment, requiring flexibility and adaptability. As a Food Service Supervisor, you will be working in a team of 3-4 people, with a focus on delivering exceptional customer experiences.

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