Director of Learning and Development

3 weeks ago

Toronto, Ontario, Canada St. Louis Bar & Grill Full time
Job Description

Job Title: Director of Training

Job Summary:

We are seeking a highly skilled and experienced Director of Training to join our team at St. Louis Bar & Grill. As a Director of Training, you will be responsible for developing and implementing training programs for our operational franchisee, manager, and hourly staff members.

Key Responsibilities:

  • Fulfill training for pipeline of New Store Openings (NSOs)
  • Schedule training team accordingly
  • Manage Training Team budget (departmental and team travel/meals)
  • Develop and direct the implementation of effective New Store Opening processes
  • Design effective training materials to enhance restaurant skills, knowledge, and execution of key programs
  • Identify training and development needs through analysis and by gathering regular feedback from key stakeholders
  • Implement and sustain a Learning Management System that delivers and tracks training initiatives and programs
  • Design, implement, and sustain tools and processes that drive the St. Louis culture of training and operations excellence
  • Develop multi-year operational and training plans with budgets and specific timelines
  • Create evaluation processes that validate the effectiveness of learning vs desired outcomes
  • Use metrics to continuously improve quality of learning and tools with established benchmarks
  • Coordinate all menu updates and launches
  • Edit training material to adhere to menu food and beverage specifications
  • Support other departments (operations, menu, marketing, IT) initiatives by providing training
  • Communicate training programs and opportunities to restaurants and Business Consultants

Requirements:

  • 3+ years experience leading a hospitality training team within a franchise company
  • Degree or Diploma in related field
  • Strong leadership skills
  • Excellent organization and time management skills
  • Experience using MS Office as well as training platforms (i.e. e-learning platforms)
  • Experience building strong training materials for both Front of House and Back of House teams
  • Strong writing & language skills is required
  • Adaptable, energetic, and self-starting team player
  • Courteous & professional demeanor

What We Offer:

We offer a dynamic, high-performance culture with exceptional team members where you can grow your career and maximize your potential. A competitive compensation and benefits package can be yours along with the opportunity for extended weekends and industry-leading vacation schedules.

Why Join Us:

We are proud of the company culture we have created and would love you to be a part of it. We strongly believe in an inclusive culture and having diverse colleagues. We are an equal opportunity employer and welcome applications from all qualified candidates.

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