Inside Sales Representative
3 weeks ago
As an Inside Sales Associate at EMCO Corporation, you will provide expert product selection assistance and design advice to our customers. You will ensure the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing profit-sharing.
Key Responsibilities:
- Assist customers in assessing their needs, directing their product selections, and closing the sale
- Develop and build strong relationships with designers, home builders, and architects to grow profitable sales
- Provide customers with quick reliable quotes and accurate delivery dates
- Meet or exceed monthly product-specific sales and gross profit targets
- Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
- Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers' expectations and benefits of the Profit Centre
- Maintain product literature to ensure most current information is available to customers
- Drive showroom sales through promotions and maintaining display materials
- Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
- Perform other tasks as requested by the Profit Centre Manager
Qualifications:
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 2 years of experience with customer service or sales; plumbing, kitchen, or bathroom showroom sales preferred
- Valid driver's license with a clean driver's abstract
- Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers' needs and promote the value-added services
- Knowledge of kitchen and bath design trends
- Proficient in the use of Microsoft Office software
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Able to identify customer needs, provide solutions, and close the sale
- Possess excellent project management skills
- Able to learn and operate the applicable software system used to process orders
- Intermediate math skills
Preferred Skills:
- Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
- Experience using Trend and Eclipse
About EMCO Corporation:
EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way.
We offer:
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
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