Customer Experience Associate

1 day ago

VaudreuilDorion, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.

Key Responsibilities
  • Provide excellent customer service to internal and external customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
  • Assist customers with opening new accounts, applying for loans, and other financial services, providing guidance and support as needed.
  • Work collaboratively with colleagues to achieve business objectives, including sales targets and customer satisfaction goals.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on products, services, and industry trends.
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • 1+ years of relevant experience in customer service, banking, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a comprehensive benefits program. Our Total Rewards package reflects our commitment to supporting the well-being of our colleagues and their families.

We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.

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