Customer Service Associate

2 days ago

Dryden, Canada LCBO Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, sharing product knowledge, and creating a positive shopping experience for our customers.

Key Responsibilities:

  • Engage with customers, provide product information, and offer recommendations to enhance their shopping experience.
  • Process customer transactions, handle returns and exchanges, and resolve customer complaints in a professional and courteous manner.
  • Assist with receiving and stocking merchandise, maintaining a clean and organized store environment, and adhering to safety protocols.
  • Participate in visual merchandising, inventory management, and other sales floor activities as required.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and meeting sales targets.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive hourly rate and opportunities for advancement within the company.
  • A comprehensive training program to develop your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.

LCBO is an Equal Opportunity Employer:

We are committed to diversity and inclusion in the workplace, and welcome applications from qualified candidates of all backgrounds. If you require accommodation during the application or interview process, please let us know.

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