Client Service Manager

1 day ago

Ottawa, Ontario, Canada Scotiabank Full time
Job Title: Client Service Manager

We are seeking a highly skilled Client Service Manager to join our team at Scotiabank. As a key member of our Client Solutions Team, you will be responsible for providing exceptional client service and support to our clients.

Key Responsibilities:
  • Provide professional, courteous, and positive experiences for clients and business line partners.
  • Develop and maintain detailed knowledge of industry-related information, product offerings, and platforms.
  • Actively respond to complex complaints and provide responses verbally or in writing as needed.
  • Contribute to the maximization of Contact Centre efficiency by accurately documenting and tracking complaints.
  • Act as a liaison coordinating with various areas, including branch and third-party service providers.
  • Facilitate and share knowledge in the New Hire Training program.
  • Take on additional projects assigned by Sr. Client Solutions – Support to improve our service.
  • Achieve and maintain required service level standards by minimizing risk and losses.
  • Demonstrate leadership with frontline agents and clients, setting high standards for client service and professionalism.
Requirements:
  • Fluency in French is required.
  • Derivatives Fundamentals and Options Licensing (DFOL) is an asset.
  • Excellent interpersonal skills and demonstrated competencies to lead and motivate staff.
  • Subject matter expert spanning the full range of trading and market mechanics.
  • Demonstrated coaching experience is an asset.
  • Strong knowledge of technology used to support trading and service functions is an asset.
About Scotiabank:

Scotiabank is a leading financial institution that helps our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We are committed to providing exceptional client service and support, and we are seeking a talented individual to join our team.

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