Communication Officer Trainee

3 days ago

Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

The City of Ottawa's Paramedic Service is seeking a skilled Communication Officer Trainee to join their team. As a key member of the Communications Branch, you will play a vital role in optimizing CACC services, improving paramedic system operations, and providing exceptional customer service to the public.

Key Responsibilities
  • Provide emergency medical call taking and dispatching services for the Eastern Ontario Catchment Area
  • Assess calls for medical assistance, provide medical pre-arrival instructions, and deploy emergency vehicles and paramedics
  • Communicate effectively with callers, ambulance crews, and other stakeholders
  • Work collaboratively with the Communications Branch to ensure efficient and effective operations
Requirements
  • One year of post-secondary education in Emergency Communications, Public Safety, or Healthcare
  • Minimum of 4 years of experience in a customer service field
  • Current Standard First Aid, CPR, and/or AED certificates
  • Emergency Medical Dispatcher (EMD) Certification course is desirable
  • Current Emergency Medical Responder certificate (EMR) is desirable
Competencies and Skills
  • Superior communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving and decision-making skills
  • Proficiency in computer software and technology
  • Ability to work effectively in a team environment
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply

Interested candidates should submit their application, including a cover letter and resume, to the City of Ottawa's website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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