Customer Service Representative
14 hours ago
At Superior Propane, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. This role is responsible for providing exceptional customer service, resolving customer inquiries and issues, and ensuring a positive experience for our customers.
Key Responsibilities:- Build and maintain positive relationships with customers through effective communication and issue resolution.
- Utilize developed procedures and processes to answer customer inquiries, resolve issues, and manage customer expectations.
- Ensure timely resolution of customer questions, issues, or concerns.
- Provide accurate and reliable delivery information to customers.
- Review customer account information during each call to ensure accurate and current data.
- Update system information as required and obtain any missing information as needed.
- Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
- Escalate customer questions, concerns, or issues as needed and facilitate the customer's transition to a new internal contact to ensure resolution of their issue and ensure customer service standards are achieved and exceeded.
- Post-secondary degree or diploma or equivalent experience.
- One year of previous customer service experience, preferably in a telephone contact environment.
- Ability to work collaboratively as a positive contributing team member, as well as independently.
- Exceptional customer service skills with strong organizational skills.
- Excellent communication skills, both oral and written.
- Attention to detail required ensuring accurate capture of customer data, as well as comprehension of complicated and varying customer needs.
- Ability to multi-task, using several computer systems at once.
- Computer literacy, specifically Microsoft Office Outlook and Excel is required.
Superior Propane is Canada's leading and reliable propane provider. We have been trusted by our customers to fuel their homes and businesses since 1951. Our four key values are Customer Focus, Performance, Safety, and Winning with People, which are the foundation of everything we do.
We are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at to let us know how we can enhance your experience.
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