Restaurant Operations Manager

3 weeks ago

West Kelowna, British Columbia, Canada Quails' Gate Winery Full time

Job Summary

Quails' Gate Winery is seeking a dynamic and guest-centric individual to join the team as an Assistant Restaurant Manager. In this role, you will work closely with the restaurant management team to lead, coach, and promote quality and consistency of service, supporting primary brand standards in every interaction.

About the Role

  • You will supervise daily floor activities, fostering a positive and energetic work environment, and ensuring compliance with health and safety regulations.
  • You will be responsible for leading and motivating your team to strive for exceptional service and quality.
  • You will work closely with the restaurant management team to develop and implement strategies to improve customer satisfaction and loyalty.
  • You will be responsible for managing inventory, controlling costs, and maintaining high standards of quality and presentation.

About You

  • You are passionate about creating memorable experiences and understand that it is in the small details of what we do that we are able to exceed our guests' expectations.
  • You are approachable and lead by example, inspiring and engaging your team to strive for excellence.
  • You have outstanding organizational skills and are able to multitask in a fast-paced environment.
  • You are an innovator and have a desire to be and do better, always looking for ways to improve processes and procedures.

Requirements

  • Serving it Right & Food Safe Level 1 certification.
  • 1-2 years of previous restaurant supervisory/management experience, preferably within fine dining.
  • WSET level 2 or ISG level 2 wine education.
  • 2 years of operational experience, and full comprehension of beverage inventory systems and controls.

Benefits

  • Employee preferred pricing at Old Vines Restaurant, The Market, and Wineshop.
  • Extended Health & Dental Plan.
  • Employee and Family Assistance Program.
  • Educational and Training Opportunities.
  • Complementary wine education experiences.
  • Staff Appreciation Events and Initiatives.
  • Staff Gift Card Loads.

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