Bilingual Dealer Services Analyst
2 days ago
We are seeking a highly skilled Bilingual Dealer Services Analyst to join our team at Ford Credit Canada Company. As a key member of our team, you will play a critical role in ensuring high levels of customer satisfaction and developing relationships with Ford/Lincoln dealers.
Key Responsibilities:- Understand and practice business unit financing plans, programs, and procedures.
- Support internal and external sales as required to complement Business Centre activities.
- Support a culture which ensures a sales mindset is maintained in the Business Centre.
- Perform daily responsibilities to ensure high levels of dealer and customer satisfaction. Support Dealer Satisfaction Index (DSI) and Customer Satisfaction Index (CSI) initiatives.
- Demonstrate qualities reflective of the Company's value proposition to its customers and dealers.
- Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.
- Loan adjudication related tasks include, but are not limited to, the following:
- Analyze and decision consumer and commercial credit applications within applicable credit approval limits.
- Adhere to purchase approval limits and investigation guidelines at all times.
- Contact dealers to review discrepant contracts for corrective action.
- Participate actively in department calibration sessions.
- Maintain a consistent purchase policy based on customer qualifications and past liquidation experience.
- Develop and maintain strong business relationships with dealership personnel.
- Oversee credit investigations and perform investigations as required; provide training and feedback to Investigators as needed.
- Learn and support other Company functions when and where necessary – examples may include Account Maintenance, Collections, and Loss Prevention.
- Maintain a continuous growth mindset in the spirit of personal and professional development.
Requirements:
- Bilingual (French/English) required.
- University/College Degree preferred.
- Excellent oral and written communication skills.
- Strong organizational skills with the ability to perform multiple tasks.
- Strong negotiation and relationship-building skills.
- Excellent analytical skills, attention to detail, and ability to thrive in a high-paced, performance-driven environment.
- Must be available to work a flexible schedule, including some evenings (Monday to Friday up to 10:00 pm EST), some holidays, and some Saturdays (up to 8:00 pm EST).
- Proficient PC skills (i.e., Word, Excel, Outlook).
- Financial analysis experience.
- Risk management, collections, and/or credit decisioning experience.
What We Offer:
- Excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, and a flex spending account with options to purchase extra vacation, allocate into a health care spending account, and much more.
- Exciting opportunities for professional and personal growth and recognition.
- A company that believes strongly in professional growth, developing business acumen, and promoting employees from within.
Accommodations:
- Accommodations for applicants with disabilities throughout the recruitment, selection, and/or assessment processes, where needed, are available upon request.
Eligibility:
- Candidates for this position must live in and be legally entitled to work in Canada.
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